Policies

IN ORDER TO PROTECT OUR CUSTOMERS AND BUSINESS WE RESERVE THE RIGHT TO CANCEL ANY DEEMED FRAUDULENT ORDERS DETECTED BY SHOPIFYS FRAUD PROTECTION SOFTWARE.

YOU WILL RECEIVE AN AUTOMATED CANCELLATION EMAIL BY SHOPIFY WHEN CERTAIN METRICS ARE HIT. WE APOLOGIZE ABOUT THIS INCONVENIENCE. 

IF ITEMS ARE LOST DURING TRANSIT WE WILL DUE OUR BEST TO ASSIST WITH TRACKING ITEMS DOWN. PACKAGES ARE NON REFUNDABLE DUE TO NO PICKUP, LOSS ON POSTAL SERVICE, DAMAGE AND BEYOND. WE WILL FILE A CLAIN WITH OUR INSURANCE PROVIDER WHICH CAN TAKE 30-60 DAYS TO RESOLVE. WE WILL PROVIDE ALL DOCUMENTATION IN THE EVENT YOU NEED TO MAKE A CLAIM AS WELL. 

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**REWORKED ITEMS ARE CHARMS SOURCED FROM IE KEYCHAINS OR BAG CHARMS TO MAKE AFFORDABLE FASHIONABLE UPCYCLED PIECES. THESE ARE NOT REPRESENTED TO BE ORIGINAL BY THE BRAND***

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WE ARE NOT AFFILIATED NOR ARE WE ASSOCIATED WITH ANY OF THE BRANDS ON OUR WEBSITE. ALL ITEMS ARE OWNED BUY LUXRELOVED AND ARE LAWFULLY OBTAINED THROUGH 3RD PARTY WHOLESALERS OR RE-SELL SHOPS. WE AUTHENTICATE ALL ITEMS USING OUR SOFTWARE. PLEASE READ OUR AUTHENTICITY PROMISE PAGE FOR MORE DETAILS.